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APMG-International AgilePM-Practitioner Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.
Topic 2	Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.
Topic 3	People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.
Topic 4	Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.

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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.
In the weeks immediately following the Customer Services Director's initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.
Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?

A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
B. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
D. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.

Answer: C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The new structure announcement has caused uncertainty and dissatisfaction among the Customer Services staff, particularly in the Help Desk team. The situation requires a proactive and engaging approach to involve employees early in the change process, focusing on positive participation and addressing resistance constructively.
Analysis of Each Option:
* A. Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.
* Why Incorrect: While addressing change resistance is essential, targeting change-averse staff first could increase resistance and negativity if not managed carefully. AgilePM advocates engaging enthusiastic early adopters to build momentum before tackling resistance.
* B. Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.
* Why Incorrect: Delaying communications creates further uncertainty and allows rumors to escalate, eroding trust. AgilePM emphasizes the importance of early, clear, and continuous communication to reduce resistance.
* C. Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.
* Why Correct: This approach aligns with AgilePM's principles of involving stakeholders in incremental delivery and piloting solutions to gain feedback and build trust. Engaging willing staff to trial new processes helps demonstrate the benefits of the change and encourages others to follow suit.
* D. Encourage the Help Desk staff to begin setting goals for themselves under the new structure.
* Why Incorrect: Encouraging goal-setting may be beneficial later in the change process but does not directly address the current dissatisfaction or involve staff in shaping the change. AgilePM stresses active engagement over passive goal-setting at this stage.
Why C Is Correct:
* Engaging Willing Staff:
* Identifying and involving willing staff in piloting processes allows them to become change champions, demonstrating the benefits to others.
* Incremental Approach:
* Pilots enable the department to refine processes based on feedback, which is a core AgilePM practice for managing change.
* Building Trust:
* By involving staff in shaping the change, the organization fosters trust and mitigates resistance.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM encourages engaging key stakeholders early and leveraging early adopters to build momentum. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
* Incremental Delivery:
* AgilePM promotes piloting processes and iteratively refining solutions to ensure successful adoption. (AgilePM Practitioner Guide, Chapter 5: Incremental Development)
* Managing Resistance:
* Actively involving staff in pilots addresses resistance by showing the benefits of the change firsthand. (AgilePM Practitioner Guide, Chapter 10: Preparing for Change)

NEW QUESTION # 83
Column 1 is a list of individuals from within the Xan Insurance Company and their key responsibility within the Web project.
For each individual in Column 1, select from Column 2 the Agile Project Management team role they are fulfilling. Each selection from Column 2 can be used once, more than once or not at all.
Column 1
Manager of Web & Digital
Media - will oversee and report
progress on the delivery of the
overall system.
Finance Director - has
budgetary control and will
release finance for the project
subject to expected benefits.
Sales Manager - will formulate
design options for new
business processes that do not
adversely affect business as
usual.
Operations Manager - oversees
the design and integrity of the
technical aspects of the
solution.
Column 2
* Business Sponsor
* Business Analyst
* Business Ambassador
* Business Advisor
* Solution Developer
* Technical Coordinator
* DSDM Coach
* Project Manager

Answer:

Explanation:

Explanation:
Based on the Agile Project Management roles and the responsibilities outlined for each individual in the XAN Insurance Company Web Project scenario, the following selections can be made:
* Manager of Web & Digital Media - will oversee and report progress on the delivery of the overall system.Selection: H. Project ManagerExplanation: The Manager of Web & Digital Media's role of overseeing and reporting on the project's progress aligns with the responsibilities of a Project Manager in an Agile setting, who is responsible for ensuring that the project meets its objectives and is delivered on time.
* Finance Director - has budgetary control and will release finance for the project subject to expected benefits.Selection: A. Business SponsorExplanation: The Finance Director's control over the budget and the decision to release funds based on the expected benefits align with the role of a Business Sponsor, who is typically responsible for the project's budget and ensuring that it delivers value to the business.
* Sales Manager - will formulate design options for new business processes that do not adversely affect business as usual.Selection: B. Business AnalystExplanation: The Sales Manager's responsibility for formulating design options for new business processes mirrors the role of a Business Analyst in Agile Project Management, who works to understand the business needs, assess the impact of changes, and ensure the solution meets business requirements.
* Operations Manager - oversees the design and integrity of the technical aspects of the solution.
Selection: F. Technical CoordinatorExplanation: The Operations Manager's focus on the technical design and integrity of the solution corresponds to the role of a Technical Coordinator in Agile projects, who ensures that the technical aspects of the project align with the business needs and technical standards.

NEW QUESTION # 84
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following questions
about Feasibility.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements describe the appropriate application of Agile Project Management when developing the Delivery Plan?

A. The Earth Excavations' Head Gardener should be excluded from discussions related to deliverables since contracts are NOT yet signed.
B. The Architecture Angels' Marketing Director should be involved in the development of the Delivery Plan.
C. The approach to the project should be based on the Project Approach Questionnaire responses.
D. The Project Manager should NOT need to identify any risks this early in the project.
E. The Project Manager should include any known constraints associated with planning permission.

Answer: B,E

Explanation:
In the context of Agile Project Management, when developing the Delivery Plan during the Feasibility phase, the two statements that best align with Agile principles are:
A: The Project Manager should include any known constraints associated with planning permission.
E: The Architecture Angels' Marketing Director should be involved in the development of the Delivery Plan.
Here's the rationale:
*A: Recognizing and accounting for known constraints such as planning permission is a key aspect of Agile. It allows for better adaptability and planning around these constraints. Including them early in the Delivery Plan helps ensure that they are considered throughout the project.
*E: Agile emphasizes cross-functional collaboration and stakeholder engagement. The Marketing Director would provide valuable insights into customer needs and market conditions, which are crucial for a successful delivery plan.

NEW QUESTION # 85
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?

A. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
B. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
C. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
D. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
E. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.

Answer: A,B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from UniCo Scenario:
The Sales staff at UniCo are resistant to changes related to the company's new strategic focus on mobile applications. The concern raised here involves Customer Services staff feeling overburdened and Sales staff perceiving the changes as impacting customer experience negatively. This type of resistance reflects miscommunication, lack of engagement, and uncertainty-key elements that require addressing.
Analysis of Each Option:
* A. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
* This is not appropriate as it fails to address resistance proactively, which may lead to low morale, increased misunderstandings, and further negativity among teams. The AgilePM framework emphasizes collaboration and communication over passive approaches to resistance management.
* Rejected.
* B. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
* This approach directly engages the affected parties (Customer Services staff) by involving them in planning. It fosters ownership, reduces resistance, and creates solutions that are practical and inclusive. Aligning this action with AgilePM principles ensures engagement of stakeholders in the change process, which is key to minimizing disruption.
* Selected.
* C. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
* While involving Sales staff is useful, the issue here centers around Customer Services staff concerns about disruption and added workload. This option fails to address the root cause of the resistance.
* Rejected.
* D. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
* This action ensures that informal resistance is addressed through formal communication channels.
By providing clarity and transparency about the Sales process changes, this approach prevents misunderstanding and builds alignment across teams. AgilePM emphasizes the importance of clear communication to manage resistance.
* Selected.
* E. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
* Stakeholder mapping is a strategic action but may not immediately address the informal resistance in question. The issue at hand requires immediate communication and engagement rather than long-term structural adjustments.
* Rejected.
Why B and D Are Correct:
* Inclusion in Planning (B):
* Including Customer Services staff in planning ensures their concerns are heard and integrated into the solutions. This aligns with AgilePM's focus on stakeholder collaboration and engagement to reduce resistance.
* Clear Communication via the Change Manager (D):
* Inviting the Change Manager provides an authoritative and transparent explanation of the changes. This aligns with AgilePM's emphasis on using regular communication to manage resistance and mitigate informal, negative narratives.
References to AgilePM Framework:
* Stakeholder Engagement:
* AgilePM highlights involving stakeholders in planning as essential for building trust and reducing resistance to change. (AgilePM Practitioner Guide, Chapter 9: Stakeholder Engagement)
* Transparent Communication:
* AgilePM emphasizes clarity and frequent communication to manage resistance effectively. Using formal channels ensures alignment and prevents misinformation from spreading. (AgilePM Practitioner Guide, Chapter 11: Managing People)
* Proactive Resistance Management:
* AgilePM promotes proactive actions (like engaging affected staff and using formal communication) rather than passive approaches to manage resistance. (AgilePM Practitioner Guide, Chapter 12: Change Management)

NEW QUESTION # 86
Xan Insurance Company operates from one location - a large, open-plan
office in the centre of a city. Those employees that will be working within the Solution Development Team are all based in this office but work at different ends of the office in separate departments.
What action should the Project Manager suggest to ensure the most effective collaboration of the Solution Development Team?

A. No action required as these employees are located in the same office.
B. Set up a telephone or video conferencing facility so that all members of the team can collaborate effectively.
C. Relocate these employees to a new project area, with a number of desks where the Solution Development Team can sit together.
D. Create an email group for the Solution Development Team to collaborate on ideas.

Answer: C

Explanation:
The most effective action the Project Manager can suggest to ensure the most effective collaboration of the Solution Development Team is:
C: Relocate these employees to a new project area, with a number of desks where the Solution Development Team can sit together.
Co-locating team members in a shared space is a well-established practice in Agile environments to enhance communication, collaboration, and team dynamics. By having the Solution Development Team sit together, the Project Manager can facilitate more efficient face-to-face interactions, quick resolution of issues, and a better sense of team unity. This approach leverages the benefits of immediate communication and collaborative problem-solving, which are key in Agile project management. Even though the team members are currently in the same office, their separation into different ends of the office could hinder spontaneous communication and collaboration. Creating a dedicated project area for the team can significantly improve their ability to work together effectively.

NEW QUESTION # 87
......

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